Shipping Policy

1.Standard Delivery: The delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 1-2 working days depending on payment confirmation and your selected delivery address and availability of your items in the warehouse.

2.Where available, you can choose a scheduled delivery method for your shipment, like Home Delivery, Pickup Point Service;

3.The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item;

4.If you have not received the Product(s) within the estimated delivery time specified in the dispatch confirmation, you should contact us via our website or by email or by telephoning the Customer Call Centre.

Shipping Methods

We offer two shipping methods to suit different needs:

Quick: Quick shipping is ideal for customers who need their orders as soon as possible. This option has a higher cost but offers a shorter delivery time, usually between 5-10 days.

Middle: Middle shipping is a more cost-effective option for customers with flexible timelines. The delivery time for this method is typically between 7-10 days.

You can view and select your preferred shipping method on the order page. The specific costs and estimated delivery times for each option will be displayed at checkout to help you make the best choice.

Delivery Time

Order Processing Time:

All orders placed before 5:00 PM China Standard Time (CST) will be processed on the same day. Orders placed after 5:00 PM CST will be processed on the next business day.

Courier Pickup Time:

Once your order is processed, it will be handed over to the courier within 24 hours for delivery.

Delivery Times by Region:

United States: Shipping costs are calculated on the checkout page (0-200USD); delivery time is 5-10 working days

Canada: Shipping costs are calculated on the checkout page (0-200 USD); delivery time is 5-10 working days

Australia: Shipping costs are calculated on the checkout page (0-200USD); delivery time is 6-12 working days

United Kingdom: Shipping costs are calculeted on the checkout pege (0-200USD); delivery time is 5-10 working days

EU: Shipping costs are calculated on the checkout page (0-150USD); delivery time is 5-12 working days

Others: Shipping costs are calculated on the checkout page (0-200USD); delivery time is 5-10 working days

By adhering to these timelines, we aim to ensure that your orders are delivered as quickly and efficiently as possible.

Shipping Costs

Buyers will bear the shipping costs, which include an initial weight fee and an additional weight fee. Depending on the destination country, shipping costs range from 6-9 USD.

Change Order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. If you have not received your dispatch notification email, please contact Juma Customer Service.

Tracking Order

For carrier deliveries you can track the status of your order at any time via the online Order Status. On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.

Delivery Information

If you fill in the wrong delivery data, it might cause delay or a missed delivery.Please check your delivery data before payment.

Customs Duties and Taxes

Please note that buyers in all regions may be subject to import duties and taxes imposed by their local customs authorities. However, as the value of our products is generally low, additional fees are often not required. If any duties or fees do apply, they will be the buyer's responsibility. We recommend that you check with your local customs office before placing an order to avoid any unexpected charges.

Questions about your orders

Missed a delivery?: In the event that no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a neighbor, or if you need to contact the carrier to arrange a new delivery time.

Shipping disclaimer

In the long-term transportation, it is inevitable that uncontrollable circumstances will csuse the transportation to beunable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current new crownvirus may cause unexpected delays in packages. I hope that you can understand the helplessness caused by theseuncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Somecarriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If thedelivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it.All services and advice will hope that you can get a pleasant customer experience and product experlence. Hope to getyour support.

Return and Refund Policy

Customer Support Contact Information