Return and Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
30-Day Exchange & Return Policy
If there's an issue with your order (defective product, incorrect order, damaged product, or dissatisfaction with the item), please contact us within 30 days of receiving your order. We'll be happy to review the case, and if approved, you can return the clothing to us with the order number clearly indicated on the packaging. The order number is crucial for processing your return correctly.
If you prefer, we can also send a replacement—just let us know which new item you'd like. Please do not return anything before we review your case. Our customer service team will provide further instructions. Juma reserves the right to refuse any return request if it is deemed to be caused by malicious competitive business practices.
Disclaimer: You will be responsible for paying your own shipping costs for returning your item unless the quality of the clothing is at fault.
Return & Exchange Service Procedure:
1.Login to Your Account: Log in to your Juma account and locate the order you are not satisfied with.
2.Contact Customer Support: Please contact Juma support. Select the service type, either an exchange or refund. Specify the item and describe the issues that have caused the need for a refund/exchange. If the clothing is damaged or defective, pictures are necessary.
3.Review and Response: Once we receive your request, your exclusive customer service representative will email you back within 24 hours (48 hours on weekends). Please check your spam folder if you don’t receive a response. Follow the instructions provided by our representative.
4.Refund Process: If you request a refund, the payment will be refunded to your account within 7-15 days after our agreement.
Return Office Address
No. 11, South Caihong Road, Yinzhou District, Ningbo (22-11) , China +86-18158405805, Anna
Juma's Liability
1.My clothing was damaged on arrival. What can I do?
We will take full responsibility for any damaged goods and offer a full refund or send a replacement. Contact us immediately, providing your order number and photos of the damaged item.
2.The clothing I received is not what I ordered!
If we didn’t fulfill your order according to your order details, we will take full responsibility. If you received the wrong item, please send us a photo of it along with your order number.
3.I received clothing with missing parts or defects.
If your clothing is missing parts or has defects, please send us a photo along with your order number. If you are missing parts or the clothing has minor defects that do not affect normal wear, and you'd like to keep it, we can send you a voucher or partial refund as compensation.
4.The clothing is faulty after wearing for less than 30 days.
If your clothing is faulty due to workmanship/quality within 30 days of receiving it, a new item will be remade and resent to you at no additional cost. Alternatively, we can send you a discount code for future purchases, including free shipping.
Your Liability
1.The clothing size is too big for me.
If the clothing doesn’t fit, measure it to confirm the size, and contact us within 30 days of receiving it. Please send it back to us, and we’ll arrange an exchange. Please note that you will be responsible for the return shipping costs.
2.The clothing is good, but I don’t think it looks good on me.
If you don’t like the style, color, or fit, please contact us within 30 days of receiving the clothing. You can return it for an exchange. However, return shipping costs will be your responsibility.
3.Oh, no! I entered the wrong size.
If you entered the wrong size, you’ll need to reorder with the correct size. Please contact us for assistance.
Important Disclaimer:
1.Please contact our Customer Support Team before returning any item.
2.The complete original packaging is required when returning the goods so as not to affect our secondary sales.
3. Colors in reality may differ from what you see on the website due to lighting, screen resolutions, and photo backgrounds.
4.The size is manually measured and may have an error within 1-3mm.
5.We do not provide a replacement service for non-Juma purchased clothing.
Customer Support Contact Information
Email: ewinzhouz@gmail.com
Phone: +86 18158405805
Contact Person: Anna